"Customer Assurance is the most important business subject of our time.
At Mazak we call it OPTIMUM."
Mazak Single Source Service
With over 220 service technicians in the U.S., Mazak customers need only to call one company for the life of their machines -- MAZAK -- when assistance is needed. With our CIM manufacturing facility located in Florence, Kentucky, you will be able to speak directly with the individuals who build the equipment. We offer 24-hour service response. Simply call the nearest Mazak Technology Center, or dial (800) 231-1456.
Replacement Parts
Because we know the costs of downtime, we ship replacement parts withing 24 hours, 96% of the time! No other builder can make this claim. In Kentucky, we have over $25 million in parts stocked-- from ballscrews, motors, spindles, control boards, to limit switches, light bulbs, and less critical items. We guarantee the availability of parts support for the life of your Mazak.
Repair/Rebuild
We can extend the economic life of your Mazak by restoring it to its original capability. This takes place at our Florence facility, where expert machine tool associates, electrical and electronic technicians, and specialists in mechanical and hydraulic systems will make their evaluations. We may upgrade hardware/software, rebuild/replace spindles, and/or exchange critical units. Mazak warrants what it rebuilds.
Training
Professional training is integral to our OPTIMUM customer support program. It keeps your personnel current on new Mazak technologies so they may utilize your new equipment to its fullest 
potential. Choose from CNC, electrical, and maintenance classes, as well as automation/accessory system instruction. Learn about your new Mazak from the experts who built it! Additionally, Addy Machinery offers FREE CNC training every Saturday morning for the life of your machine. You won't find better support from our competitors!
Application Assistance and Turnkey Assistance
Tap our expericence on THOUSANDS of different machining situations in hundreds of plants around the U.S. Show us your prints, parts, tooling, and fixtures, and our application engineers will work with you to find the best solution for your specific situation. From our analysis we will determine the best Mazak model, tooling, and fixturing, and then conduct runoffs. Mazak has the experience to take your project from start to finish. Call Addy Machinery at (586) 741-3000 for more information.
Mazak Financing
Mazak finances its own machine tools-- from a stand-alone machine to complete cells and systems. We offer several ways to ease the "first cost" and to help you pay for a portion of the equipment from the profits that your new Mazak generates. No need to access your line of credit with your bank.
Mazak is CLOSE to you.
With five (5) Mazak Technology Centers and eight (8) Regional Centers in the U.S. Mazak is very close to you. Addy Machinery is one of Mazak's largest distributors world-wide. Together, we have the resources to assist you like no other organization with your CNC needs.
Click here to see the inside of Mazak's Kentucky Computer Integrated Manufacturing Facility.
E-Mail us for more information. We will respond promptly!
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